Cleanology Housekeeping Personnel Service, for almost 25 years one of San Diego’s most trusted residential housekeeping agencies, is seeking a remote working Inbound Sales Representative (Spanish Bilingual) who can provide exceptional service to ensure smooth customer experiences, from first contact through service completion.
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**Responsibilities:**
As our Inbound Sales Representative, you will:
* Manage incoming customer calls, online inquiries, and client cleaning referrals.
* Conduct timely follow-up with open or pending sales leads.
* Promptly communicate to understand their expectations and to ensure outstanding service.
* Efficiently schedule residential cleaning job requests.
* Maintain accurate notes in our CRM and scheduling software.
* Communicate and coordinate client needs and scheduling updates with housekeepers.
* Acknowledge and resolve customer concerns while maintaining a positive and professional attitude.
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**Qualifications**
To Ensure Success, You Must Have:
* **Fluency in Spanish and English.**
* Experience in phone-based sales, appointment booking, and customer service
* Good written and verbal communication skills.
* Be professional, energetic, and highly organized.
* Be a dependable, even-tempered, and collaborative team player with a strong work ethic, attention to detail, and problem-solving abilities.
* Possess solid computer skills, including Word, Excel, Outlook, and CRM software.
* Demonstrate strong organizational skills with the ability to multitask effectively
* Consistently meet expectations for productivity, accuracy, and sales conversion goals.
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**Why Work With Cleanology?**
At Cleanology, our work environment is friendly, supportive, with a focus on delivering exceptional service for both clients and housekeeping teams. We value people who are dependable, calm under pressure, with a commitment toward continuous improvement and overall company growth.
**What You’ll Love About Working With Cleanology:**
* We prioritize professionalism, integrity, teamwork, reliability, and customer satisfaction.
* Long-standing reputation with homeowners, renters, residential property managers, and Realtors.
* Clear expectations and well-structured processes
* Opportunities for increased responsibility.
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**PAY RATE:**
* On a **hourly basis**
* Plus **commissions and bonuses**
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