We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.
System Admin Mid-Level Contractor Duties EEM Support
Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers | Required | 3 | Years |
| Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams | Required | 3 | Years |
| Image or provision new equipment hardware & provide to customer | Required | 3 | Years |
| Experienced in supporting mobile devices | Required | 3 | Years |
| Experienced with supporting Apple devices | Required | 3 | Years |
| Use strong organizational skills to track onboarding & shipping activities based on customer requests | Required | 3 | Years |
| Document work activities in ServiceNow | Required | 0 | |
| Testing Intune processes for Tier 3 team & providing feedback | Required | 3 | Years |
| Test upgrades and software changes; Install software following security & internal processes | Required | 3 | Years |
| Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base | Required | 3 | Years |
| Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust | Required | 2 | Years |
| Work with vendors on warranty cases Collaborate with internal teams on technical issues | Required | 0 |
| No. Question | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | All work must be completed on-site. Do you accept this requirement? |
| Question3 | Please list candidate s email address. |
| Question4 | Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
| Question5 | Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? |
| Question6 | Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement? |
| Question7 | Candidates submitted above the rate of $$$ will not be considered. Do you accept this requirement? |
| Question8 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |
...apply now! Overview: Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Staff Technical Product Manager, you will lead the execution of Scouts in-house digital ecosystem for Repair and Service, enabling seamless creation,...