Job Description
As the Edith’s Sandwich Counter FOH Expeditor, you ensure the smooth flow of orders from the kitchen to the guest. This role requires precision, attention to detail, and strong communication across the kitchen, shift lead, and front-of-house teams. The Lead Expeditor is responsible for maintaining accuracy in orders, ensuring modifications are accounted for, and overseeing that all food is streamlined to the appropriate tickets. They also make sure the bagging team is receiving tickets in order, marking them out correctly, and that the Kitchen Display System (KDS) remains accurate and up to date.
This position plays a central role in guest satisfaction by balancing kitchen pace with accurate quote times, supporting both the BOH and FOH teams in delivering consistent, timely, and correct orders.
Key Responsibilities
Order & Ticket Management
- Oversee the expediting station to ensure all food is routed to the correct tickets before leaving the kitchen.
- Review every order for modifications, substitutions, and add-ons to guarantee accuracy.
- Maintain control of the KDS (Kitchen Display System), ensuring tickets are updated, bumped, or marked complete in real time.
- Ensure bagging staff receive tickets in the proper sequence and mark them out once complete.
- Confirm orders are packed with the correct condiments, utensils, and packaging.
Communication & Coordination
- Act as the communication link between the Shift Lead, FOH team, and kitchen to ensure quote times given to guests are accurate and realistic.
- Monitor kitchen pacing and adjust order flow to minimize bottlenecks while keeping guest expectations in check.
- Flag any ticket issues, menu shortages, or guest modifications to the appropriate team members quickly and clearly.
Service Support & Team Leadership
- Lead by example in efficiency, accuracy, and professionalism.
- Provide guidance and support to the bagging team to ensure a smooth handoff from kitchen to guest.
- Support the Shift Lead in managing service flow and maintaining a positive, cooperative team environment.
- Assist in training new team members on proper expediting and ticket-handling procedures.
Cleanliness & Side Work
- Maintain a clean and organized expediting station throughout the shift.
- Conduct regular line sweeps to ensure the workspace is clear and safe.
- Monitor the dish area and trash stations, ensuring they are regularly cleared during service.
- Restock and organize the bagging station, particularly at the end of day (EOD).
- Assist in closing tasks to ensure the restaurant is reset for the following day.
Schedule & Compensation
- Full-time role with availability required during weekends and peak service hours.
- Must be willing to close up at least 2 nights a week.
- 8-9 Hour shifts
- $18/hr + tips
Job Tags
Full time, Shift work, Night shift, Weekend work,